eGramSwaraj

The following terms and conditions will apply if you wish to use the Internet for availing a service. Please go through the conditions carefully and if you accept them, you may register yourself and transact on the site. On using this site for service delivery, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website.

If a user violates the terms and conditions Government (service owner) reserves the right to deactivate all such user registration and cancel any or all services requested without any notice. Garbage / Junk values in profile may lead to Deactivation.

Operationalization of this agreement is subject to existing laws and legal processes of the respective Government, and nothing contained in this agreement is in derogation of Government's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by this site with respect to such use. You agree that Government may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at Government’s complete discretion.

This agreement is made between: respective service owner department of the respective government who has configured the serviceGovernment ('Us') and The User ('You'), the individual, whose details are set out in the Portal User Creation page.

User Creation

You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.

Complaints Procedure

You can reach us on the contact details given in the 'Contacts' option given in the login page.

General Obligations

You shall access web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of Government web site. This Website is for your personal or commercial use by approved kiosks. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of the Government.

Information Provided

The information you provide in the Registration page must be complete and accurate. Government 00. reserves the right at all times to disclose any information as deems necessary to satisfy any applicable law, regulation, legal process.

Termination

We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.

The Government will have complete discretion to share the details of your use of the Web Site and/ or data entered by you with regulators or with any other third party, or in order to resolve disputes or complaints which relate to the Web Site.

PANCHAM Privacy Policy

To enhance communication and feedback systems, the Ministry of Panchayati Raj in collaboration with UNICEF has developed PANCHAM: Panchayat Assistance and Messaging Chatbot to ensure that important government policies reach rural areas quickly and effectively. This effort will empower rural citizens to make informed decisions, improve service delivery, and increase transparency in governance, contributing to a more inclusive and connected rural India.

1. Introduction

This Privacy Policy outlines the terms and conditions for using the PANCHAM platform. By accessing PANCHAM, you agree to the terms specified below. If you do not agree, you must not proceed with using PANCHAM.

2. User Data Privacy

Your privacy is important to us. By using PANCHAM, you agree that we may collect and process your personal data, such as name, contact information, and any other relevant details provided during registration or usage of services. This information will be handled in accordance with applicable laws and will only be used for the purpose of delivering services and improving user experience.

3. Data Usage and Disclosure

The information you provide will be used to deliver services and communications through PANCHAM. In certain instances, such as regulatory compliance or in response to legal requests, your data may be shared with law enforcement agencies, regulators, or other third parties.

• It is necessary to comply with applicable laws and legal processes.
• It helps resolve disputes or complaints regarding PANCHAM's services.

4. User Responsibilities

• You are responsible for maintaining the confidentiality of your account details.
• You are fully accountable for all activities under your account.
• Providing false or incomplete information during registration may result in the termination of your account without prior notice.

5. Lawful Use of Services

You agree to use PANCHAM solely for lawful purposes. You must adhere to all relevant laws, statutes, and regulations when accessing services. PANCHAM services are designed for individual use, and any misuse or unauthorized attempts to alter, distribute, or replicate the content or services may result in legal action.

6. Data Sharing

PANCHAM reserves the right to share relevant information and data with authorised Government Ministries, departments, agencies, autonomous bodies etc. as applicable.

7. Termination of Access

PANCHAM reserves the right to suspend or terminate your access to its services at its sole discretion, without prior notice, for reasons including but not limited to:

• Violation of terms and conditions.
• Misuse of the platform.
• Provision of false information.

8. Security

PANCHAM implements necessary security measures to protect the data you provide. However, users are advised to exercise caution and avoid sharing sensitive information through insecure channels.

9. Use of Information

The personal information collected from you will be used to deliver services and provide you with tailored information about relevant programs, initiatives, and updates from the Ministry of Panchayati Raj and the Government of India, ensuring that you receive content specifically aligned with your needs and interests.

10. Data Retention

All personal information collected shall only be retained for as long as is necessary for providing services to the user and for performing its obligations as set out under this policy and in compliance with the applicable statutory/regulatory requirements.

11. Data Deletion

You have the right to request the deletion of your personal data collected by PANCHAM.

• To initiate a request for data deletion, please send an email at pancham[dot]mopr[at]gmail[dot]com, clearly stating your request to delete your personal information from our records.
• Upon receiving your request, we may require you to provide additional information to verify your identity before processing the deletion request to ensure data security.
• We will process verified requests within a reasonable time frame, in accordance with legal requirements and applicable data protection regulations.

Exceptions: Certain information may be retained for legal, regulatory, or internal purposes, such as record-keeping, dispute resolution, or compliance with legal obligations, even after the deletion request.

12. Complaints and Grievances

If you have any complaints or concerns regarding the use of PANCHAM, you may reach out to us using the following contact details of e-Gram SWARAJ helpdesk: pancham[dot]mopr[at]gmail[dot]com

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes via PANCHAM's communication channels.

By using PANCHAM, you acknowledge and agree to the terms of this Privacy Policy.

The following terms and conditions will apply if you wish to use the Internet for availing a service. Please go through the conditions carefully and if you accept them, you may register yourself and transact on the site. On using this site for service delivery, you are deemed to have agreed to the terms and conditions set forth below. If You do not agree with all these terms and conditions, you must not transact on this Website.

If a user violates the terms and conditions Government (service owner) reserves the right to deactivate all such user registration and cancel any or all services requested without any notice. Garbage / Junk values in profile may lead to Deactivation.

Operationalization of this agreement is subject to existing laws and legal processes of the respective Government, and nothing contained in this agreement is in derogation of Government's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by this site with respect to such use. You agree that Government may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at Government’s complete discretion.

This agreement is made between: respective service owner department of the respective government who has configured the serviceGovernment ('Us') and The User ('You'), the individual, whose details are set out in the Portal User Creation page.

Payment Option

The list of payment options available are internet banking /debit card payment / credit card payment from banks that are listed when selecting each of the above options. Apart from the fee chargeable to Government against each service, bank / payment gateway transaction charges will be applicable extra. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Government or by the Banks /Payment Gateways.

User Creation

You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.

Complaints Procedure

You can reach us on the contact details given in the 'Contacts' option given in the login page.

General Obligations

You shall access web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of Government web site. This Website is for your personal or commercial use by approved kiosks. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of the Government.

Information Provided

The information you provide in the Registration page must be complete and accurate. Government 00. reserves the right at all times to disclose any information as deems necessary to satisfy any applicable law, regulation, legal process.

Termination

We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.

Email at egramswaraj[at]gov[dot]in

Ministry of Panchayati Raj
Government of India
Eleventh Floor, J.P. Building,
Kasturba Gandhi Marg, Connaught Place,
New Delhi-110001

Shri Alok Prem Nagar
Joint Secretary
ap[dot]nagar[at]gov[dot]in